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Unused standard stock parts
You may request authorization to return eligible standard stock parts within 30 calendar days after delivery. Parts must be unused, uninstalled, complete, undamaged and in resaleable condition, with original packaging and included documents where supplied. Request approval before sending anything back.
Approved customer-convenience returns are subject to a 20% restocking fee calculated on the merchandise price actually paid, after discounts and excluding tax and shipping. Tax adjustments follow applicable law.
How to request a return
Email [email protected] or call 305-620-2525 with your order or invoice number, SKU, quantity, reason for return and photos when relevant. If approved, we will issue return merchandise authorization instructions, including the return address. Dispatch the authorized return within 14 calendar days after authorization and provide tracking. Contact us before that deadline if an extension is needed. An authorization permits evaluation and does not guarantee a refund before inspection.
Freight and refund processing
For convenience returns, the customer pays return shipping and suitable protective packaging. Original shipping, crating and handling charges for services already provided are not refunded unless we agree otherwise or law requires it. We recommend tracked shipping with appropriate coverage.
We aim to inspect complete returns within 5 business days after receipt and will notify you if technical review requires more time. We will communicate the decision and any lawful deductions without unreasonable delay. Approved refunds will be issued to the original payment method within 10 business days after approval, or sooner when law requires. Your payment provider may take additional time to post the credit.
Incorrect items and confirmed defects
Contact us promptly if we supplied an incorrect item or you believe an item is defective. Do not install or continue using it if doing so may cause damage. The convenience-return restocking fee does not apply to Grainman errors or confirmed defects. Grainman will arrange reasonable authorized return transportation for its errors. Transportation and remedies for warranty claims follow the applicable warranty and law. An expired convenience-return window does not by itself end warranty rights.
Equipment and special orders
Complete equipment, made-to-order or customized products, custom manufacturing, cut-to-length items, and special-order or non-stock products are not eligible for this general convenience-return program. Any exception must be agreed in writing. This exclusion does not remove rights concerning defects, nonconforming goods or Grainman errors.
Any different third-party return restrictions or additional fees must be disclosed before purchase. No undisclosed fee is stacked on top of the 20% fee. Damaged or incomplete returns may be rejected or adjusted only with a documented explanation; no duplicate recovery applies.
Cancellations and custom work
Custom machining, fabrication, made-to-order products and other custom work are noncancelable and nonrefundable once the order is accepted. They are not eligible for convenience returns or the 20% restocking program. Any exception requires Grainman’s express written approval. Payment arrangements do not change this policy.
Unshipped standard stock parts may be cancelled without a restocking fee if no authorized special work has been performed. Once dispatched, use the applicable return process. Complete equipment and special-order items are outside the stock-part return program; any cancellation right must be expressly stated in the accepted quote. These restrictions do not excuse defective or nonconforming work, Grainman errors, or obligations and remedies required by law.
Grain Machinery Manufacturing Corp. · 1130 NW 163rd Drive, Miami, FL 33169 USA · [email protected] · 305-620-2525